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Insurance & Claims

We offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

Shipment Insurance can be arranged for both express documents and parcels, although some restrictions and limitations may apply. These will depend on the destination and contents of the shipment.

Avow's Shipment Insurance meets the general requirements for loss and damage to goods in transit. Protection is effective from the time Avow Ship Center has control or possession of the shipment until the time of delivery. Physical loss or damage of goods is covered, subject to specific limitations and exclusions.

Limitations and exclusions

Shipment Insurance covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of, but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials. It does not cover the following:

  • Delay;
  • Ordinary leakage;
  • Loss in weight or volume, or wear and tear of the shipment;
  • Loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment;
  • Loss, damage or expense caused by inherent vice or nature of the shipment;
  • Loss, damage or expense attributable to the willful misconduct by the customer or its agents;
  • Loss, damage or expense caused by delay;
  • Loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity.

Basis of loss settlement

Cover is limited to the value declared by the shipper, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.

In the event of total loss of your shipment, with Shipment Insurance, you will also be entitled to a refund of the shipping charge. In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge.

How to make a claim

If you wish to make a claim, you should always notify Avow Ship Center as soon as possible, but in any event, no later than 30 calendar days from the date that Avow Ship Center accepted the shipment.

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